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Craft·Cert

Retention & Deletion Policy

Last updated: 11 March 2026

1. Data retention — active accounts

While your account is active, we retain all data you have entered into CraftCert, including:

  • Account profile and preferences
  • Products, formulations, and ingredient data
  • Generated labels and classification records
  • Compliance evidence records
  • Audit logs

We retain this data for as long as your account exists so that you can access your compliance history at any time.

2. Account deletion

You can delete your account in two ways:

  • Self-service: go to Settings > Delete Account in your dashboard.
  • By request: email support@craftcert.co.uk and we will process your request within 30 days.

3. Soft delete and permanent removal

When you delete your account or a product, data is soft-deleted (marked as deleted but retained in the database) for 90 days. During this period:

  • Your data is inaccessible through the application.
  • You can request restoration by contacting support within the 90-day window.

After 90 days, soft-deleted data is permanently and irreversibly removed from our database and all backups.

4. GDPR Article 17 — Right to erasure

Under UK GDPR Article 17, you have the right to request erasure of your personal data. To exercise this right, contact support@craftcert.co.uk. We will:

  • Confirm receipt of your request within 5 working days.
  • Complete erasure within 30 days (or explain any delay, as permitted by the regulation).
  • Confirm deletion in writing once complete.

5. Data export

You can export all your data at any time from Settings > Export in your dashboard. The export includes all products, formulations, labels, and evidence records in JSON format.

6. Cancelled subscriptions

If you cancel your paid subscription, your account is downgraded to the Free tier. Your data is preserved and accessible — you do not lose any existing products, formulations, or evidence. You can re-subscribe at any time to regain full access.

7. Contact

Questions about data retention or deletion? Contact support@craftcert.co.uk.

Crocker Digital Ltd, Company No. 17008789